A profile of David can be found at:
The public transportation company sent the customer a lithium battery and charger for his forklift a month later, but he was unable to replace the old battery. BSL’s distributor in Mexico will deliver and install the new battery, and the old battery will be removed and disposed of properly. Rather than paying BSL directly for installation, customers pay its Mexican distributor $220 per battery.
An additional battery accessory was shipped to the customer after he experienced battery failure approximately 90 days later. For a fee of US$500, David can help the customer replace damaged parts.
A forklift stopped again as customers waited for their units. A total of nearly $600 went towards the rent. The process also involved headaches and downtime, as well as the time it took to overcome them.
He purchased the battery from the Internet for an extra $1,500, David explained. In the end, the customer demonstrates that he understands local support for the product and will not repeat the mistake.”